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    Permanently removed from bounce list - ANSWERED

    Asked by AA_C on February 04, 2016 at 10:33 AM

    Can I have an email address permanently removed from bounce list?

    Robert

    bounce list bounce email
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    JotForm Support

    Answered by KadeJM on February 04, 2016 at 12:11 PM

    It's possible to easily remove your email from our bouncelist though I am not currently aware of any way for us to permanently do that from our end since even if we remove you there is still a chance it could happen again depending on your email host's reasons for the repeat occurrences.

    The bounce mainly depends any number of reasons which your email hosting provider has rejected or flagged our outgoing emails to your email address.

    To avoid those issues we recommend that you please refer to this guide and also it may even be a good idea to have your email host whitelist us.

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    Answered by AA_C on February 05, 2016 at 11:27 AM

    This had more to do with our membership administrator. She was having a lot of problems with her PC and this caused email issues. A lot of her email was being bounced. She has since, hopefully for good, resolved her PC problem. Her email address appeared on your bounce list twice in two days.

    If she continues to have troubles I will forward your information to her.

    Thank you,

    Robert

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    JotForm Support

    Answered by ashwin_d on February 05, 2016 at 12:47 PM

    Hello,

    Can you please let us know the email address with which you are having this issue with and we will check if it ended up in our bounce list?

    We will wait for your response.

    Thank you!

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    Answered by AA_C on February 05, 2016 at 01:19 PM

    This email address was in your bounce list on two occasions and I had to clear it, I just checked and she is clear.

    heathlor@amtelecom.net

    Thank you,

    Robert

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    JotForm Support

    Answered by Charlie on February 05, 2016 at 02:26 PM

    Thank you for updating us. If it happens again, please do refer or share the guide/s mentioned by my colleague on how to avoid being in the bounce list. For your reference, here is the link to it: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues