JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You would need to have them sign up for the account billing. It is not possible to to have them set up the subscription without going through the JotForm account you would like to upgrade. Billing information can be updated from your account settings: