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  • Profile Image

    Notification emails are not coming to all email addresses

    Asked by Grahammilton1985 on February 04, 2016 at 11:04 AM

    Hey,

    One this form

    https://form.jotform.com/50972410260952

    I have several recipients for the notification email but only one of them actually get the email. Its actually me (graham@landandwave.co.uk) who gets it and none of the others do...

     

    Any ideas?

     

    Kind regards,

    Graham

    Page URL:
    landandwave.co.uk/booking/

    Emails JotForm email
  • Profile Image

    Answered by Ben on February 04, 2016 at 12:39 PM

    I took a look at the form and I do not see any issues with the other emails nor with your email.

    The issue that I believe to be happening is that the emails are being sent / moved into the spam or trash folders, or simply removed.

    Because of that, they can not see it.

    To confirm this, you can change the Sender Email to be noreply@jotform.com and then submit the form. I believe that your current setup - with verified email sender - is the actual reason why this is happening for you, which would be confirmed after switching to noreply email.