What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification emails are not coming to all email addresses

    Asked by Grahammilton1985 on February 04, 2016 at 11:04 AM


    One this form


    I have several recipients for the notification email but only one of them actually get the email. Its actually me (graham@landandwave.co.uk) who gets it and none of the others do...


    Any ideas?


    Kind regards,


    Page URL:

  • Profile Image

    Answered by Ben on February 04, 2016 at 12:39 PM

    I took a look at the form and I do not see any issues with the other emails nor with your email.

    The issue that I believe to be happening is that the emails are being sent / moved into the spam or trash folders, or simply removed.

    Because of that, they can not see it.

    To confirm this, you can change the Sender Email to be noreply@jotform.com and then submit the form. I believe that your current setup - with verified email sender - is the actual reason why this is happening for you, which would be confirmed after switching to noreply email.