What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted form is not submitting, hangs at 'Please wait...'

    Asked by nloomis on February 04, 2016 at 11:20 AM
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    JotForm Support

    Answered by ashwin_d on February 04, 2016 at 01:20 PM

    Hello nloomis,

    I did test your form and I am able to replicate the issue you are having. I was not ale to submit your encrypted form.

    I am not sure what is causing this issue. When I cloned your form in my account, the cloned form works as expected. Please check the following form:  https://form.jotform.com/60345260127952

    I am reporting it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by nloomis on February 04, 2016 at 02:26 PM

    Thank You! Please let me know

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    JotForm Support

    Answered by NeilVicente on June 01, 2016 at 10:26 PM


    Are you still experiencing this issue? I have finished testing and it seems the problem no longer exists.