What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I need help recovering the password for our account

    Asked by Hannah Bryan  on February 04, 2016 at 11:21 AM

    I was able to send a password recovery to the email on file, but I don't have access to the email any longer. Is it possible to have you send me a temporary password?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on February 04, 2016 at 12:55 PM

    Could you please provide us with your original account email address? We need this information to confirm the account details.

  • Profile Image

    Answered by Hannah Bryan   on February 04, 2016 at 01:04 PM

    I don't have that information. Would it be better to just create a new account?

  • Profile Image
    JotForm Support

    Answered by BJoanna on February 04, 2016 at 02:56 PM

    If you do not have email address information, then it would be better to create new account with your email address. You can sign up on this link.

    You can then clone form from website you provided to your account and re-embed your cloned form to website. http://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use 

    Feel free to contact us if you have any other questions.