What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Take a photo" widget is not working.

    Asked by jottley on February 04, 2016 at 12:26 PM

    When I used the take a photo widget, the form only captured "https://WWW.jotform.cajuploads/jottley/53544943639264/330415341142137196 /image.jpg" instead of the actual photo.

    take a photo a JotForm jpg www photo widget
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 04, 2016 at 02:29 PM

    I have tested your form https://www.jotform.ca/form/53544943639264 and I "Take a photo" widget is working. I was able to take a photo.

    I have also submitted your form. Then I have checked submission page on your account and photo that I upload is shown inside of your submissions. 

    Please make sure that you provide your users secure HTTPS form, because "Take a photo" widget is not working on non-secure HTTP form. 

    If you have embedded your form to website and "Take a photo" widget is not working on your website, please provide us URL of your website so that we can test your form there.

    Let us know if you need further assistance. 

  • Profile Image

    Answered by jottley on February 05, 2016 at 02:46 PM
    Thank you.
    I sent the form to a user via email. I have not published it on a website yet. When I sent it to the user’s email, they filled it out and submitted it. I received an email as well as the submission in Jotform. The email had the image as a link to click, which opened up the image. However, in the submission on jotform, the image did not appear, just a link that could not be clicked. Is this because I shared the form through email rather than copying the code to a website?
    I also tried it from my computer using the link below and got the same result. Also, I don’t know how to determine whether the http form is secure or not. Hopefully you can help. Cheers!
    Jessica

    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on February 05, 2016 at 03:54 PM

    No, it's acts the same, my colleague submitted your form using the same link. It might a been an isolated glitch that occurred when uploading the file. Let us know if you see this problem again.