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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When checking automatic opt-in in InfusionSoft app, an "Oops! [NoFieldFound]" error is shown

    Asked by candacescholz on February 04, 2016 at 02:36 PM

    We're having the same problem. Originally, a contact filled out our class application form and emailed us when she didn't hear back from us, which is how we figured out something was wrong. She wasn't in our Infusionsoft system at all. Also, the API from JotForm was updating the contact's record as Non-marketable. It wasn't until we went in and looked at the integration that we realized drastic changes were made that no one told us about.

    As if that's bad enough, we set up the new integration on all of our forms. Which at least solved the issue of new applicants showing up in Infusionsoft. However, we were still having issues with the Non-Marketable email status. So we went back in to the integrations. But this time there was a box for automatic opt-in. So we tried that but then when we tested it, there was this error message:

    So we went back in and changed it back to the integration settings we previously had it at. Same error message. We tried checking the box again. Same error message. So now we're using an Infusionsoft form (as tacky as they are) on that section of the site because this form no longer functions. 

    So, we're still having the Non-Marketable problem. But also we don't want to go into the other forms to "try to check the box" because what if they start to give us this error message? Some of them have 20 fields to fill out, which would be an eyesore if it was an Infusionsoft form.

    Please help.

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    Answered by Ben on February 04, 2016 at 02:42 PM

    I see that one of the developers had notified you about the new InfusionSoft integration recently. Please do note that this new app is still in its beta stages, but it should still not have this happen.

    As such I am raising this to our developers so that they can take a look at it.

    Since the screenshot from the other post did not pass through I am adding it here:

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    Answered by michellebutt on February 05, 2016 at 09:49 PM

    Working with this today, the box is there and I checked it, however the users are being created in Infusionsoft as NON-MARKETABLE.  Sorry guys but it should say it's beta.


    Can you advise when this will be fixed?

    I have had to remove the integration for now

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    JotForm Support

    Answered by Welvin on February 05, 2016 at 10:34 PM

    Our apologies for the issue. I will have to create a new thread for the non-marketable issue. Please follow up in the following new thread:



    Unfortunately, we can't tell you a timeframe. Our developers will give you the updates through this thread.

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    JotForm Developer

    Answered by deniz on February 06, 2016 at 04:03 AM


    Sorry for this problem. The problem caused by Last Name field and it was fixed immediately, but integrated forms on broken time scale gives that error. 

    Kindly request remove your integration and create it back.

    Thank you for your understanding.