What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Getting Multiple Blank Forms

    Asked by dynamic6008 on February 04, 2016 at 03:12 PM

    A client of mine has been saying that everyday around the same time, he's getting blank submissions. 

    When I go to the jotform interface where it shows recent submissions, the blank forms on his form are not showing up in the inbox. There are also required fields and a captcha on the form. I have no clue why this would be happening

    I have the form embedded with the iframe option

    Please help!

    Andrea

    Page URL:
    http://perfectcutlawncareva.com/contact-us.html

    blank forms Getting Submissions JotForm same
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 04, 2016 at 05:49 PM

    I just tested the form embedded on the link you shared us and I can see the submission: 

    I also was unable to find blank submissions, could you please provide us the link to the form where you are receiving blank submissions ? 

    We will take a look on it and will make some tests trying to replicate your issue.

    We will wait for your response.

  • Profile Image

    Answered by dynamic6008 on February 05, 2016 at 08:47 AM

    Hi Kevin

    Thanks for the prompt response. I don't think I explained myself properly. The form works just fine. Im getting regular submissions. However, I am also getting blank forms every morning in my email inbox. I don't see them in the jotform inbox. It makes no sense lol but they come in multiples as well. 

    http://perfectcutlawncareva.com/contact-us.html 

    Above is the URL with the form. 

    Andrea

  • Profile Image
    JotForm Support

    Answered by mert on February 05, 2016 at 10:01 AM

    Hi Andrea,

    I checked the history of the emails for the related form and didn't find any blank email record for that form. Are sure this is the form that sending blank emails to you? Also, I checked several forms' "Notification" and didn't locate any blank email template.

    In this case, you can try to remove the previous "Notification" and create it again by using the guide from the link below:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

     

    After trying this one, please let us know about the updates.

    Thanks.

  • Profile Image

    Answered by CindyLOPCO on August 02, 2016 at 09:01 AM

    I'm curious to see if this worked - I am still getting Blank Contact records but all submissions in Jotform are correct.

     

     

  • Profile Image
    JotForm Support

    Answered by Charlie on August 02, 2016 at 11:17 AM

    @dynamic6008, Please disregard my last message. I made a mistake thinking that the other user is related to your account.

     

    @CindyLOPCO, I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/896149. We will address it shortly. Thank you.