What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We are not getting an email for Jotform for payments coming through PayPal.

    Asked by cucausey on February 04, 2016 at 04:12 PM

    We receive notification from PayPal that a payment has been made, but we are not receiving the notification emails with the form info from Jotform.  

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_G on February 04, 2016 at 07:57 PM

    If you have been receiving payment notification from PayPal, it means that the form is working properly. You can also check the data of your submissions through the submission page of your form. 

    If you're not receiving any of your emails, the issue might be on how your notifier was set up. 



    I would suggest you try to check how it was set up or try to set up a new one to make sure it is properly set up this time. 

    You can always check your mail logs through the history page of your account. 


    Also, I didn't see the email address on your notifier on the bounce list.