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  • Profile Image

    We are not getting an email for Jotform for payments coming through PayPal.

    Asked by cucausey on February 04, 2016 at 04:12 PM

    We receive notification from PayPal that a payment has been made, but we are not receiving the notification emails with the form info from Jotform.  

    Page URL:
    http://www.lhwildcatclub.org/payments/membership-in-the-wildcat-club/

    email Getting email notifications paypal payment payment notification
  • Profile Image
    JotForm Support

    Answered by Mike_G on February 04, 2016 at 07:57 PM

    If you have been receiving payment notification from PayPal, it means that the form is working properly. You can also check the data of your submissions through the submission page of your form. 

    If you're not receiving any of your emails, the issue might be on how your notifier was set up. 

    Setting-Up-Email-Notifications

    Send-Notifications-to-Multiple-Recipients

    I would suggest you try to check how it was set up or try to set up a new one to make sure it is properly set up this time. 

    You can always check your mail logs through the history page of your account. 

    How-to-view-all-your-form-Email-History

    Also, I didn't see the email address on your notifier on the bounce list.

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Whitelisting-JotMails-IP-Addresses