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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form applications are not getting to our inbox

    Asked by Media_Communications on February 04, 2016 at 05:51 PM

    We have not been receiving any form applications since Friday afternoon (1/29).

    Inbox:  cityclerk@broomfield.org

    We can't find anything on our side.  Are you having issues with the sending mailbox?

    Thanks,

    Claudia

    ckorn@broomfield.org

    303-438-6313

     

     Also, I want to mention that we have been receiving applications just fine until Friday afternoon (1/29).

    form applications inbox Getting not getting
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 04, 2016 at 10:36 PM

    It seems like the email address cityclerk@broomfield.org was in our bounce list, which is why you were unable to receive emails. I have removed it from the list so you should be able to receive emails properly now. You can also remove addresses from the bounce list on your end. Simply follow this guide: How to remove your email address from bounce list

  • Profile Image

    Answered by Media_Communications on February 05, 2016 at 10:00 AM

    Thanks so much.  We are now receiving the applications again including the ones that were on the Bounce list.

    Claudia

    GO BRONCOS!

  • Profile Image
    JotForm Support

    Answered by Kiran on February 05, 2016 at 10:26 AM

    Great!! Glad to see that the issue is now resolved for you. We also request you to go through the guide below that can help you with troubleshooting certain email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!!