- Media_CommunicationsAsked on February 04, 2016 at 05:51 PM
We have not been receiving any form applications since Friday afternoon (1/29).
We can't find anything on our side. Are you having issues with the sending mailbox?
Also, I want to mention that we have been receiving applications just fine until Friday afternoon (1/29).
- JotForm SupportChriistianAnswered on February 04, 2016 at 10:36 PM
It seems like the email address firstname.lastname@example.org was in our bounce list, which is why you were unable to receive emails. I have removed it from the list so you should be able to receive emails properly now. You can also remove addresses from the bounce list on your end. Simply follow this guide: How to remove your email address from bounce list
- Media_CommunicationsAnswered on February 05, 2016 at 10:00 AM
Thanks so much. We are now receiving the applications again including the ones that were on the Bounce list.
- JotForm SupportKiranAnswered on February 05, 2016 at 10:26 AM
Great!! Glad to see that the issue is now resolved for you. We also request you to go through the guide below that can help you with troubleshooting certain email delivery issues.
Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.
Thank you for using JotForm!!