How to ensure consistent email notifications from JotForm when forms are completed?

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    Earlysteps
    Asked on February 04, 2016 at 07:25 PM

    We are finding that JotForm is not always consistently notifying us via email when a form has been submitted.

    And,

    When a notification comes through it is sometimes FROM: noreply@jotform.com and other times it is from the persons email that has completed the form. How do we ensure the notification email consistently comes from noreply@jotform.com. 

     

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    Mike_G
    Answered on February 05, 2016 at 01:24 AM

    On the notifier you have created within your form, make sure that the Sender E-mail is set as noreply@jotform.com. Then, you can select "None" for the Reply-To Email.

    Here are some of the guides that may help you set up your notifiers: 

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Notification-Autoresponder-Email-Details

    Let us know if you need any further assistance. Thank you.