What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to ensure consistent email notifications from JotForm when forms are completed?

    Asked by Earlysteps on February 04, 2016 at 07:25 PM

    We are finding that JotForm is not always consistently notifying us via email when a form has been submitted.

    And,

    When a notification comes through it is sometimes FROM: noreply@jotform.com and other times it is from the persons email that has completed the form. How do we ensure the notification email consistently comes from noreply@jotform.com. 

     

    email notifications email address noreply@jotform.com noreply sender email
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    JotForm Support

    Answered by Mike_G on February 05, 2016 at 01:24 AM

    On the notifier you have created within your form, make sure that the Sender E-mail is set as noreply@jotform.com. Then, you can select "None" for the Reply-To Email.

    Here are some of the guides that may help you set up your notifiers: 

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Notification-Autoresponder-Email-Details

    Let us know if you need any further assistance. Thank you.