How to ensure consistent email notifications from JotForm when forms are completed?

  • Earlysteps
    Asked on February 4, 2016 at 7:25 PM

    We are finding that JotForm is not always consistently notifying us via email when a form has been submitted.

    And,

    When a notification comes through it is sometimes FROM: noreply@jotform.com and other times it is from the persons email that has completed the form. How do we ensure the notification email consistently comes from noreply@jotform.com. 

     

  • Mike_G JotForm Support
    Replied on February 5, 2016 at 1:24 AM

    On the notifier you have created within your form, make sure that the Sender E-mail is set as noreply@jotform.com. Then, you can select "None" for the Reply-To Email.

    How to ensure consistent email notifications from JotForm when forms are completed? Image 1 Screenshot 20

    Here are some of the guides that may help you set up your notifiers: 

    How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Notification-Autoresponder-Email-Details

    Let us know if you need any further assistance. Thank you.