What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I get a "phone number required" message when integrating with Authorize.net. How do I add a phone field for authorize.net??

    Asked by buzz1000 on October 15, 2010 at 02:16 PM
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    JotForm Founder

    Answered by aytekin on October 18, 2010 at 10:43 AM

    I added this to our bug list. We will work on adding phone option to the authorize.net forms.

    Please try contacting Authorize.net and ask them if there is a way to disable the phone requirement.

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    Answered by buzz1000 on October 19, 2010 at 08:31 AM

    I contacted authorize.net and they repied with saying that a phone number is required. Can you tell me if this is something jotform will be able to add soon?

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    JotForm Founder

    Answered by aytekin on October 19, 2010 at 09:38 AM

    Yes, we will add this soon. I increased priority for this. Can you use PayPal until then?

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    Answered by subdivnet on November 28, 2010 at 10:43 PM

    I just had the same problem. Took me over an hour thinking the form was the problem, until I realized it was Authorize.net causing the problem! This puts a complete stop on my project, that I only started because it said "seemless". Please fix ASAP!

    I just paid a coder to fix my own website problems with them. They may be universally known, but they are a real problem vendor, then blame the user for the problems.

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    Answered by subdivnet on November 29, 2010 at 09:38 AM

    The answer is to do the following:

    1. Go to your Authorize.net account

    2. Go to Account - Settings - Payment Form - Form Fields

    3. Uncheck everything that says "required", otherwise they will all error one by one.

    4. After you save, it will then work fine.

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    Answered by reach100 on January 04, 2011 at 01:52 PM

    Is there any fix for this yet? I added a required phone and email on my jotform but I would like them to be displayed on the Authorize.net Merchant Receipt. Otherwise there is no clear way to tie the jotform data with the settled transaction.

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    JotForm Founder

    Answered by aytekin on January 05, 2011 at 03:28 AM

    No, it is still on our todo list. 

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    Answered by jeff on June 05, 2011 at 10:44 AM

    Just wanted to say thank you for this answer.  I found that going into authorize.net and looking at the payment form settings and unchecking "required" for the phone number fixed the problem on my end for a different website.  Just wanted to let you know that, that solution worked.