I get a "phone number required" message when integrating with Authorize.net. How do I add a phone field for authorize.net??

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    buzz1000
    Asked on October 15, 2010 at 02:16 PM
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    aytekin
    Answered on October 18, 2010 at 10:43 AM

    I added this to our bug list. We will work on adding phone option to the authorize.net forms.

    Please try contacting Authorize.net and ask them if there is a way to disable the phone requirement.

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    buzz1000
    Answered on October 19, 2010 at 08:31 AM

    I contacted authorize.net and they repied with saying that a phone number is required. Can you tell me if this is something jotform will be able to add soon?

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    aytekin
    Answered on October 19, 2010 at 09:38 AM

    Yes, we will add this soon. I increased priority for this. Can you use PayPal until then?

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    subdivnet
    Answered on November 28, 2010 at 10:43 PM

    I just had the same problem. Took me over an hour thinking the form was the problem, until I realized it was Authorize.net causing the problem! This puts a complete stop on my project, that I only started because it said "seemless". Please fix ASAP!

    I just paid a coder to fix my own website problems with them. They may be universally known, but they are a real problem vendor, then blame the user for the problems.

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    subdivnet
    Answered on November 29, 2010 at 09:38 AM

    The answer is to do the following:

    1. Go to your Authorize.net account

    2. Go to Account - Settings - Payment Form - Form Fields

    3. Uncheck everything that says "required", otherwise they will all error one by one.

    4. After you save, it will then work fine.

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    reach100
    Answered on January 04, 2011 at 01:52 PM

    Is there any fix for this yet? I added a required phone and email on my jotform but I would like them to be displayed on the Authorize.net Merchant Receipt. Otherwise there is no clear way to tie the jotform data with the settled transaction.

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    aytekin
    Answered on January 05, 2011 at 03:28 AM

    No, it is still on our todo list. 

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    jeff
    Answered on June 05, 2011 at 10:44 AM

    Just wanted to say thank you for this answer.  I found that going into authorize.net and looking at the payment form settings and unchecking "required" for the phone number fixed the problem on my end for a different website.  Just wanted to let you know that, that solution worked.