What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form not showing up?

    Asked by LukaCosmetics on February 05, 2016 at 10:14 AM

    After a credit card change, the account was suspended temporarily until the new card information was updated. Now that the payment info was updated, the form is still not showing up! 

    Page URL:
    https://lukacosmetics.com/pages/virtual-consultation

    showing up payment info form not showing embed form does not show
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    JotForm Support

    Answered by Jan on February 05, 2016 at 10:48 AM

    I checked your webpage and I can see that the form is showing properly. Here's a screencast:

    Let us know if you're still having issues. Thank you.