issues processing a sign-up payment. Parents receiving "please wait" or "permanently moved"

  • pccstudentmin
    Asked on February 5, 2016 at 11:20 AM

    I have a sign-up page for an event.  Parents have encountered issues when trying to submit the form.  They receive errors, "please wait" and it never moves on or it says "permanently moved".  when I check the form, I have no issues, but several people encounter this problem.

    Page URL: https://form.jotform.com/pccstudentmin/quest-2016-payment-form
  • victor
    Replied on February 5, 2016 at 12:05 PM

    When opening your form FireFox, I noticed the error MOVED PERMANENTLY. After reviewing I noticed that you have inserted a twitter widget. Please verify the URL in the widget is correct

    issues processing a sign up payment Screenshot 20

    This could be the reason of the error. 

    I did not have any problems with Chrome only with FireFox.