What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issue with my "thank you for your submission" page.

    Asked by jasontomei on February 05, 2016 at 11:21 AM

    I emailed last week or so about an issue I'm having with the "thank you" page.  I had a custom response, but my visitors were saying that it said page not found.  I checked my website's thank you page (which I had linked) several times and it was working fine.  Finally, after several complaints, I used JotForm's standard "thank you" page, and continued to get the same complaints.  Visitors have posted that the submission "wasn't going through" and that they felt the request form may be a scam.  Obviously, this is not good for business.  Any ideas?

    Page URL:

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    JotForm Support

    Answered by Kiran on February 05, 2016 at 12:08 PM

    I've tried submitting your JotForm and see that the Thank you page is not entered correctly which is causing the issue. 

    As I check the issue further, I see that there is a condition has been set redirecting to this webpage.

    I've now removed this condition from your JotForm since Email and Full Name fields are required and set the custom Thank you page URL. The form should be redirecting to the Thank you page URL correctly.

    Please check and let us know if you need any further assistance. We will be happy to assist.