What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I update my cc information?

    Asked by CCSUEDU on February 05, 2016 at 12:06 PM

    I being redirected to a page requesting me to purchase a new plan. I do not need to purchase a plan.

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    JotForm Support

    Answered by Kevin_G on February 05, 2016 at 12:52 PM

    You may follow this guide and update your payment method, it should allow you to update your Credit Card information: http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method.

    Do let us know if you are still having issues.