Why can't I update my cc information?

I being redirected to a page requesting me to purchase a new plan. I do not need to purchase a plan.

You may follow this guide and update your payment method, it should allow you to update your Credit Card information: http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method.

Do let us know if you are still having issues.