What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you are referring to incomplete payment submissions, if the payment are being received but the submissions are still showing as incomplete, you may need to enable IPN in your PayPal account:
Without this enabled, the confirmation that a payment was completed will not be forwarded to JotForm and all payments via PayPal will show as incomplete.