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    Emails ended up on JotForm Bounce list after switching to secure form URLs

    Asked by WebJMM on February 05, 2016 at 03:43 PM

    Hello - We have gotten some strange form data so I figured it was time to update our JotForm links.

    After changing the embedded form links (taking from the forms at JotForm) we are no longer receiving emails....

    So I did a search and found where others were told to make sure they were using JotForm in the Sender email & Sender from.  So I changed that - still not working.  Then I read where email can bounce or something and get on a 'Bad' jot form list . . . .

    I'm stuck - we are not receiving email notifications..... please help.

    Page URL:
    http://www.jmmgrace.com/ConferenceRegistration.html

    email getting email bounce list
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    Answered by WebJMM on February 05, 2016 at 04:13 PM

    Solved it!

     

    Found in my Account Settings a text field box to test email for 'blocking' - Sure enough both my emails had been put on jotform's blocked list just when I updated my forms to use the secure url https://jotform.com

     

    Why? 

    This blocking things is crazy - why block your own clients.....

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    Answered by Ben on February 05, 2016 at 05:47 PM

    I am glad that you were able to find the email in the bounce list and remove them from the same.

    Unfortunately people see bounce list as a "bad guy", while bounce list is actually a great little assistant.

    Let me explain:

    1. email is sent from JotForm servers to your email address

    2. Your email server decides if it is going to forward the email to you, drop it or send back a bounce

    Now if your server forwards the email or simply drops it, JotForm servers only know that the email was sent and that no errors were reported about the same - suggesting that the email was received with success.

    If your server drops it at this time, that will cause issues, since you will not get emails and email logs in your account (on JotForm) will not show any data suggesting failure.

    For that reason many email servers are set to throw bounce instead of simply dropping it. It is just like if you were to close doors to someone right in front of them.. Basically your server saying that he does not want to get any more emails from JotForm.

    Here comes the bounce list into play.

    If there was no bounce list, emails that are bounced off would be sent again to the same address and in doing so too many times (depends on your own server), the JotForm IPs and addresses would get suspended on your server.

    Instead, they are placed into bounce list.

    This way when you check the bounce list you can see them there and remove. However, if your server had sent additional data - such as the reason for the bounce, this would be shown to you when you find your email in the bounce list.

    This reason can then be used to resolve the issue on your server side.

    If you are not shown any reason, you would need to either contact your IT department working on email servers or your email service provider to see the exact reason, so that you can resolve the issue before the emails go into bounce again.

    So in regards to the usage of secure links - that is just a coincidence :)

    If you are a knowledge thirsty sole like myself, you can dig into the bounce list system by checking out the Wikipedia link on the same:

    https://en.wikipedia.org/wiki/Bounce_address

    https://en.wikipedia.org/wiki/Bounce_message