- WebJMMAsked on February 05, 2016 at 04:25 PM
Hello - I am having the same problem (sort of)
Form number is jotform.com/jsform/60355214350142
This is a new form - and the test feature works, but of course sends no data.
When I try for form embedded at my site - nothing, no data emailed to me.
We have never had a problem with the other forms set up. Can you please have a look?
- JotForm SupportKevin_GAnswered on February 05, 2016 at 06:07 PM
I have checked your forms and the email addresses that you are using on it, they are not in our bounce list:
I would suggest you to contact to your email provider and ask to whitelist our IP addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Also, follow this guide to prevent future bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
Please, do let us know if it works, if not, we will be glad to help you.