Not receiving any email notifications

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    WebJMM
    Asked on February 05, 2016 at 04:25 PM

    Hello - I am having the same problem (sort of) 

    Form number is jotform.com/jsform/60355214350142

     

    This is a new form - and the test feature works, but of course sends no data.

    When I try for form embedded at my site - nothing, no data emailed to me.

     

    We have never had a problem with the other forms set up.  Can you please have a look?

     

    Thank you

  • Profile Image
    Kevin_G
    Answered on February 05, 2016 at 06:07 PM

    I have checked your forms and the email addresses that you are using on it, they are not in our bounce list:

    office@jmmgrace.com 

    webmaster@jmmgrace.com 

    I would suggest you to contact to your email provider and ask to whitelist our IP addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Also, follow this guide to prevent future bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please, do let us know if it works, if not, we will be glad to help you.