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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving any email notifications

    Asked by WebJMM on February 05, 2016 at 04:25 PM

    Hello - I am having the same problem (sort of) 

    Form number is jotform.com/jsform/60355214350142


    This is a new form - and the test feature works, but of course sends no data.

    When I try for form embedded at my site - nothing, no data emailed to me.


    We have never had a problem with the other forms set up.  Can you please have a look?


    Thank you

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    JotForm Support

    Answered by Kevin_G on February 05, 2016 at 06:07 PM

    I have checked your forms and the email addresses that you are using on it, they are not in our bounce list:



    I would suggest you to contact to your email provider and ask to whitelist our IP addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Also, follow this guide to prevent future bouncing related issues: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Please, do let us know if it works, if not, we will be glad to help you.