What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how can we get email confirmations without unblocking Mandrill?

    Asked by qliomaha on February 05, 2016 at 04:57 PM

    We get a lot of suspicious emails so our filter is blocking Mandrill.  How can we still get submission notifications and confirmations if we do not want to unblock Mandrill?   (see image below)   We used Jotform in Oct of 2015 and did not have this issue - has something changed since then? 

    thanks! 

     

    Mandrill email Without how
  • Profile Image
    JotForm Support

    Answered by david on February 05, 2016 at 06:21 PM

    You can whitelist our specific domains and IP's.  The following guide should have the full list:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    This is if you are using "noreply@jotform.com" as your sender email.