What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails Not Being Received

    Asked by antoni74 on February 05, 2016 at 07:25 PM

    Hello. The form is clearly working for people to use however our submission emails are not being received as they were before and just checked and noticed it says the following:

     

      

    Fri, 5 Feb 16 - 12:12
    Email failed to maintenance@grandharborpm.com  #33537256506153

    Same error message for all the submissions. Is there an issue on jotform side or does this mean it's on our email/server side? Any help would be appreciated. 

    Page URL:
    http://grandharborpm.com/maintenance

    Emails being received Submissions JotForm message
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    JotForm Support

    Answered by Kevin_G on February 05, 2016 at 08:30 PM

    I checked your email address and it was in our bounce list, I have now removed it and you should receive your emails now.

    I would suggest you to follow this guide in order to prevent future issues related to bouncing:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    Also, if you find again your email in the bounce list you can remove it by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list