- antoni74Asked on February 05, 2016 at 07:25 PM
Hello. The form is clearly working for people to use however our submission emails are not being received as they were before and just checked and noticed it says the following:Fri, 5 Feb 16 - 12:12
Same error message for all the submissions. Is there an issue on jotform side or does this mean it's on our email/server side? Any help would be appreciated.Page URL:
- JotForm SupportKevin_GAnswered on February 05, 2016 at 08:30 PM
I checked your email address and it was in our bounce list, I have now removed it and you should receive your emails now.
I would suggest you to follow this guide in order to prevent future issues related to bouncing:
Also, if you find again your email in the bounce list you can remove it by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.