- MEGSSSAsked on February 16, 2012 at 01:40 PM
I have the same problem; three registrations confirmed by PayPal, but no confirmation to me (or to my registrant, I'm not sure). The forms show up in my list of registrations (that's good), but I received no confirmation and assume the registrant didn't either.
When I went to look at the form name it was Jotform.net,
but yesterday in the e-mail I was told to use the jotformpro.com address, so I'm not sure what I should do now, because I was receiving the registrations, just not getting confirmation. So just to be sure, I've changed the form by copying the address and reinserting it directly into my website.
Then I did a test registration--the form came up, I registered and it appeared again in my listing as a registration. However,
1) ****I am still not receiving confirmations.**** Which means my registrants aren't getting what they need to finalize everything.
2) Are confirmations still going out on the old forms--are they totally unable to accept registrations on forms?
3)Do I need to change all my forms again from jotformpro to jotform.net? Please let me know asap==@firstname.lastname@example.org
I am out of town, in the middle of my registration season and this is causing me real pain. I love JotForm, but you've got to pull out all the stops on this one!
- JotForm FounderaytekinAnswered on February 16, 2012 at 03:33 PM
1) and 2) On your PayPal account, check Profile -> Instant Payment Notifications. See, if there is jotform.com there. If you see jotform.com, change it to jotform.us.
To see incomplete submissions, select your form on My Forms page and then click on Submissions button. Then, click on Pending Submissions button at the top. You can "complete" them manually there using a button.
3) No, jotformpro.com is a domain we created for Premium/Professional version. You are free to use jotformpro.com or jotform.net. They will both work fine. We added these new domains permanently. You will not need to change them back in the future.
- MEGSSSAnswered on February 16, 2012 at 08:12 PM
I am getting PayPal notifications showing that the payment has been done.
I do not have incomplete submissions. They show up on my Jotform listing of registrations. I am NOT getting the auto responses set up on my Jotform submission.
That is the problem that I need your help with. Apparently I am not the only one experiencing this problem.
- JotForm SupportliyamAnswered on February 16, 2012 at 08:32 PM
Can you check in your junk mail / spam folder if the email notifications landed there? As I have checked, your email notifications were sent properly to your email address.
If you are using an email client software such as Outlook or Eudora, and still the email notifications are not in your junk mail folder, please try logging in to your web mail of the same account and try checking your junk mail folder there. This is because some web mails used by service providers do not allow downloading other emails except those that land in the webmail inbox.
- MEGSSSAnswered on February 16, 2012 at 11:07 PM
OK. I am using Mail on a MacBook. There is nothing in my junk mail (besides a lot of junk). I checked my webmail online...nothing there.
Here's the form: https://secure.jotform.net/MEGSSS/2012TestReg
I received three registrations today, and I only know this because they all used PayPal and I received PayPal generated confirmations.
In the interests of helping this process along, I ran test e-mails on the two auto confirmations attached to this form--they came through without a problem. However, even the most recent submission today at 2012-02-16 16:34:20 did not generate an e-mail to me (email@example.com). This e-mail should go to two separate computers (my secretary and mine, both on different e-mail services and different e-mail clients). It didn't come to either of us.
However, it did generate the other auto reply that went to the customer. At least the most recent one. I'm trying to check with another who mentioned a problem to my secretary today.
So I'm at a loss. Help?
- fxrAnswered on February 17, 2012 at 06:01 AM
Changing the Sender Email of your notification to firstname.lastname@example.org should help ensure these notfication emails get delivered.
Are you able to change it to that and do a test ?
- MEGSSSAnswered on February 17, 2012 at 09:06 AM
Yes, this works.
1) Why does it work? I've never had any problems receiving the e-mails the way it was originally set up until now.
2) Do I have to change all of my forms like this?
3) This is a little inconvenient as now the parent e-mail will not be searchable in my Mail. Any way around it?
Thanks for responses. I do have to say that given the stress your business must be under right now, you're doing a good job of keeping up!
- JotForm FounderaytekinAnswered on February 17, 2012 at 11:10 AM
Our jotform.com domain is back. So, this should now be resolved.
- jpickelAnswered on February 17, 2012 at 11:17 AM
I am still experiencing the same issue, and have tried ALL of the above answers. We are still not receiving notifications.
- MEGSSSAnswered on February 17, 2012 at 11:38 AM
All of a sudden now, I am receiving back notifications--things that were on my JotForm list as registered, but for whom I had not received registrations.
Does this mean that I can move the sender/recipient details back to the parent's e-mail address vs. email@example.com?
Glad to hear this is resolved, but it's certainly not on my end. Now I have links in my scheduled MailChimp campaigns that don't work--even when I cut and paste the link straight from JotForm. I save the campaign, run a test and can't connect using the test email link. Any ideas?
- amsoilAnswered on February 17, 2012 at 11:45 AM
JotForm needs to go to paid only accounts. This will solve most of the issues with phishers. They will not want to show payment and other info. Just make a basic account only a dollor a month and this will weed out any future scammers.
- JotForm SupportNeilVicenteAnswered on February 17, 2012 at 04:03 PM
Using "firstname.lastname@example.org" or "email@example.com" as the sender e-mail for your notifications will give you the highest chance of receiving the notifications without problems. I say chance because there are a lot of factors that can affect an email message's deliverability, some of which are out of our control.
In the meantime, you may try reverting back to your old settings, but if the problem recurs, you should use the more fool-proof one.
Thank you for your suggestion. JotForm is committed to giving free but limited service to everyone, as we want everyone to experience the ease of use our Form Builder has to offer. Even so, we will definitely take your input into consideration. Thank you very much, and sorry as well for the troubles caused by the GoDaddy issue.