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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How come my payment info is not showing?

    Asked by NanaKuo on February 06, 2016 at 02:24 PM

    I am trying to create a submissions form for an art competition. the submission per entry is $20. we are asking people to use paypal. 

    in the template creation it is showing that i have paypal integrated but the link in the site is not showing the payment option. 

    what gives?


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    Answered by Boris on February 06, 2016 at 10:20 PM

    I have checked your form, and the payment information is under its own form collapse tool named Payment:


    Payment option seems to be loading fine, as soon as the Payment form collapse is expanded. Your payment tool may have been positioned under the Entry information form collapse before.

    Can you please check your form again, and let us know if you are experiencing any further issues. Thank you.