What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The decimal value is not showing in a calculated field - RESOLVED

    Asked by AA_C on February 06, 2016 at 04:36 PM

    I have two forms for order a rulebooks. One shows the total with .00 and the other doesn't.

    This one: formID=53315129424955 is good.

    This one: formID=60365128562960 is not showing .00 in total box.

    This one has a calculation that the other doesn't, perhaps that is why.  

    Please advise.

    Thanks 

    Robert

  • Profile Image
    JotForm Support

    Answered by Jan on February 07, 2016 at 07:16 AM

    I was able to replicate the issue. The problems lies on the 2 conditions in the "Calculated" field. Please follow the steps below to fix it.

    1. Select the "Calculated" field and then click the green "Conditions" icon.

    2. Select the first condition and then click the "Edit Condition" icon.

    3. Click the "Show Advanced Options" and then enable the "Show empty decimal places" option.

    4. You need to apply the same changes on the other condition.

    Here's the result:

    Hope this works. Let us know if you're still having issues with it. Thank you.

  • Profile Image

    Answered by AA_C on February 07, 2016 at 09:23 AM

  • Profile Image

    Answered by AA_C on February 07, 2016 at 09:35 AM

    Hi, Disregard last,

    I figured out another way to do what you suggested by selecting CONDITIONS from the top menu bar and selecting, "Saved Conditions" Now it works just fine.

    Thank you very much,

    Robert

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 07, 2016 at 01:37 PM

    It is good to know. If there's anything else you need help with related to this, let us know.