What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Create a PDF Form: Getting XML access denied error message when converting form to fillable PDF

    Asked by allpawsrescue on February 06, 2016 at 08:58 PM

    Hi I am trying to create a pdf file but this error keeps coming up? Am I missing something? I have created form, saved it, published it then trying to download the pdf file.

    Screenshot
    xml xml error create PDF PDF file error in create PDF
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    JotForm Support

    Answered by Jan on February 07, 2016 at 06:13 AM

    We currently don't have any issues converting forms to PDF. I was able to create a PDF on one of my forms. I checked your account and I saw a lot of forms. Can you please provide the form ID of the form you're creating a PDF with. 

    We can try downloading it for you. If it is successful, then we can send the PDF file to your email. If we were able to replicate the issue, then we might need to escalate it to our developers.

    Please do check this related guide as well: Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

    We'll wait for your reply. Thank you.

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    Answered by allpawsrescue on February 07, 2016 at 09:46 PM
    Hi, form is Adoption Agreement No Fee. Thanks
    ...
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    JotForm Support

    Answered by Charlie on February 08, 2016 at 03:44 AM

    I was able to replicate the problem when I checked it in your account.

    I have forwarded this to our developers to have it investigated and fixed.

    For the meantime, could you please try cloning my cloned form instead. Here's my form: https://form.jotform.com/60381738079968. Clone it to have that version in your account, here's a guide on how to clone my form: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL. Now try converting the cloned form in your account to a fillable PDF. See if that one works.

    Apologies for the inconvenience. 

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    Answered by allpawsrescue on February 08, 2016 at 10:46 PM
    Hi, I tried your form and for half the day it has been trying to create pdf
    file. It just keeps saying working. Thanks
    ...
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    JotForm Support Manager

    Answered by Jeanette on February 08, 2016 at 11:07 PM

    Forms won't be fully converted to PDF always, this feature is still  erratic and our developers are very aware of it. 

    Also, some fields cannot be included so far.

    If the Support Team Staff is able to get the form, they will email it to our users.

    Please read this general guide to know more about fillable PDF forms:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

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    Answered by allpawsrescue on February 13, 2016 at 06:46 PM
    Could you support staff please send us this form in PDF as still not
    working and need asap. Thanks
    ...
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    JotForm Support

    Answered by ashwin_d on February 14, 2016 at 06:26 AM

    Hello allpawsrescue,

    I have sent you an email with the PDF form.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on February 14, 2016 at 06:36 AM

    Hello allpawsrescue,

    Please accept my apology, the PDF form I generated was a 0 kb file so could not send the file.

    Let me speak to my colleague, who was also seems to be able to convert the PDF form. We will get back to you on this soon.

    Thank you!

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    Answered by allpawsrescue on February 15, 2016 at 07:46 PM
    Hi, just wondering if you have had any luck with this? Thanks
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    Answered by allpawsrescue on February 15, 2016 at 11:46 PM
    Worked from the Clone of Clone. Thanks
    ...
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    JotForm Support

    Answered by ashwin_d on February 16, 2016 at 01:53 AM

    Hello allpawsrescue,

    I am glad to know that you were able to download PDF of cloned form.

    Do get back to us if you have any questions.

    Thank you!