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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issues with PayPal Pro Payment forms

    Asked by deshone on February 07, 2016 at 12:38 PM

    Everytime I test the link or embedded copies of the form I created on my website, it comes up with the following message: Invalid Configuration. This transaction cannot be processed due to an invalid merchant configuration.

    What gives?

    message transaction invalid merchant
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    JotForm Support

    Answered by Welvin on February 07, 2016 at 06:23 PM

    The problem is related to your PayPal Pro merchant account configuration. You can check the error code information on this page. Here are the error codes in your form:

    10500  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that Paypal PRO is enabled in your Paypal account and/or make sure that you are ready to accept Paypal Pro payments. You can contact Paypal for this matter if you can't resolve it your own.

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    Answered by deshone on February 07, 2016 at 09:01 PM

    I wish I were a card carrying geek then everything on that PayPal site would make sense. I tried the Payment Pro setup and have no idea what the hell it all entails. I hate to do it, but I'm gonna have to go with those ugly PayPal buttons on my site for right now, then find a way to link my Squareup store to my site and use that.

    Thanks for the help, though.

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    JotForm Support

    Answered by beril on February 08, 2016 at 03:35 AM

    As my colleague was mentioned above, this error occurs when the billing agreement is disabled or inactive.

     

    You can find the solution at the following link:

    http://stackoverflow.com/questions/10553263/paypal-sandbox-invalid-merchant-configuration-error-10501

    If the problem still persists, please let us know. We will be glad to assist you.

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    Answered by deshone on February 09, 2016 at 11:41 AM

    Actually, the issue is with PayPal. I contacted them and they said they were still working on correcting the issue with using Sandbox and all that jazz. Great. Well, I'll be using Squareup instead, which is more reliable and not as unpredictable as PayPal. Although they don't have button capabilities, I prefer them over PP.

    Thanks.

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    JotForm Support

    Answered by Boris on February 09, 2016 at 01:01 PM

    Thank you for updating us. If there is anything else we can help you with in regards to your forms, please open a new support thread about it and we will do our best to help.