Dynamic QR Code widget: Not displaying on form or in submission

  • ocnoreasters
    Asked on February 7, 2016 at 9:26 PM
    Dynamic QR Code not working with Form Collapse
    Page URL: https://form.jotform.com/60343690364152
  • Charlie
    Replied on February 8, 2016 at 3:28 AM

    I checked the Dynamic QR code widget, it seems like it is broken even if it is not placed in the form collapsed field.

    Here's my test form: https://form.jotform.com/60382084470958.

    It does not show in the live form and on the submission itself. There's also an error in the browser console which indicates that there is indeed a problem.

    Dynamic QR Code widget: Not displaying on form or in submission Image 1 Screenshot 20

     

    I have forwarded this to our developers to have it checked and fixed. We will update you as soon as the problem has been resolved. Apologies for the inconvenience.

    For the meantime, you can check the other QR code related widgets here: http://widgets.jotform.com/search/QR 

  • TitusN
    Replied on February 9, 2016 at 2:55 AM

    Hello, 

    The widget has been updated to fix the issue - please re-integrate it to apply the update. 

    Let us know if you have any further issues. 

  • ocnoreasters
    Replied on February 9, 2016 at 8:46 AM
    Thank you, the Dynamic QR Code widget is now allowing the use of the Form
    Collapse widget but the QR Code is NOT showing on the form, in the Thank
    You or emails.
    Please correct ASAP. JotForm has been great so far!
    ...
  • Charlie
    Replied on February 9, 2016 at 10:17 AM

    Have you tried opening the widget and clicking the "Update Widget" button?

    Dynamic QR Code widget: Not displaying on form or in submission Image 1 Screenshot 40

     

    I cloned your form and you have inputted "Code" in the "Field Label". However, there's no text box that has that label name.

    Perhaps you were trying to associate the QR code in the Coupon code? Is that what you are trying to do?

    I tried to associate the QR code in the "Full Name" field. When you type on the full name field, the QR code is generated.

    Dynamic QR Code widget: Not displaying on form or in submission Image 2 Screenshot 51

     

    In my test notification, I was able to receive the QR code image.

    Dynamic QR Code widget: Not displaying on form or in submission Image 3 Screenshot 62

     

    We'll wait for your response.

  • ocnoreasters
    Replied on February 9, 2016 at 10:46 AM
    That was it! I will link it directly to "Full Name".
    Last thing, is there a way to hide the QR Code on the form and only show it

    ...
  • Charlie
    Replied on February 9, 2016 at 11:56 AM

    Glad to hear that it worked. I have opened a separate thread for the other concern that you have, that will help us discuss it better. Please refer to this link instead: http://www.jotform.com/answers/768081. We will address it accordingly. Thank you.

  • CscProvidence
    Replied on March 18, 2016 at 2:41 PM

    It seems broken again.

    If I clone the demo page, without making any changes.  I get the QR code in preview.  However, if I specify an other field, like "E-mail", which is on the demo form, the QR code disappear.  If I restore to "Coupon code", the QR code does NOT reappear.

    If I try to use in one of my forms, I get no QR code.

    I thought I was doing something wrong, but the situation with the cloned demo page certainly shows otherwise ... I think.  The other possibility I was thinking of is that some of my field labels are with a few French characters (ex: é, è, ...)  But that does not seem the case.  Short of my profile not being the default English.

    Looking forward to enlightment as to what I am doing wrong.

  • Charlie
    Replied on March 18, 2016 at 2:46 PM

    @CscProvidence

    To better assist you, I have opened a separate thread for your question. Please refer to this link instead: https://www.jotform.com/answers/797887. We will address it shortly. Thank you for your understanding.

  • CscProvidence
    Replied on March 18, 2016 at 2:59 PM

    Wait ... it seems to work ONCE data is entered into the field being read.  Doh !  My bad.  I was expecting to see something even if the field being converted to QR was empty.