Payment submissions not working

  • beatsahead
    Asked on February 8, 2016 at 7:55 AM

    I am receiving my payment through paypal but jotform is not sending the forms and has them marked as payments nseuccesful

    Page URL: https://eu.jotform.com/beatsahead/new-site-booking-form-page-2
  • Charlie
    Replied on February 8, 2016 at 9:26 AM

    If the payment was successful but the submission is under the "Incomplete Payments", then it is possible that the IPN is not enabled in your Paypal account.

    Please refer to this guide on how to enable your IPN in your Paypal: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    You can also check this guide about incomplete payments in Paypal integration: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Do let us know if that resolves the problem.

  • beatsahead
    Replied on February 8, 2016 at 10:02 AM

    Thanks, but I'm not seeing any IPN on my profile in paypal 

  • Charlie
    Replied on February 8, 2016 at 10:14 AM

    That's odd, I believe all Paypal accounts should have that option if you are a seller or merchant.

    I checked my personal account, here's mine:

    Payment submissions not working Image 1 Screenshot 20

     

    It's under the "Getting paid and managing my risk" section, IPN is short for "Instant Payment Notification". Please do check it again or contact the Paypal support team.