What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment submissions not working

    Asked by beatsahead on February 08, 2016 at 07:55 AM

    I am receiving my payment through paypal but jotform is not sending the forms and has them marked as payments nseuccesful

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    JotForm Support

    Answered by Charlie on February 08, 2016 at 09:26 AM

    If the payment was successful but the submission is under the "Incomplete Payments", then it is possible that the IPN is not enabled in your Paypal account.

    Please refer to this guide on how to enable your IPN in your Paypal: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    You can also check this guide about incomplete payments in Paypal integration: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    Do let us know if that resolves the problem.

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    Answered by beatsahead on February 08, 2016 at 10:02 AM

    Thanks, but I'm not seeing any IPN on my profile in paypal 

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    JotForm Support

    Answered by Charlie on February 08, 2016 at 10:14 AM

    That's odd, I believe all Paypal accounts should have that option if you are a seller or merchant.

    I checked my personal account, here's mine:


    It's under the "Getting paid and managing my risk" section, IPN is short for "Instant Payment Notification". Please do check it again or contact the Paypal support team.