What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is not displaying submit button on Microsoft surface

    Asked by bubbbab on February 08, 2016 at 10:23 AM

    Hi Great Jotform Crew!

    I have a client reporting that on their Microsoft Surface Tablets of which they have many, using either IE or Chrome there is no submit button at the bottom.

    I'm wondering if this has been experienced elsewhere to your knowledge.

    The form in question, is: https://form.jotform.com/53328227416959

    URL: http://www.ccfcctoronto.com/membership_application.htm 

    As always, thanks for looking into this, and for the great support you provide!

    Steve...

    JotForm reporting no submit www
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    Answered by Carina on February 08, 2016 at 11:44 AM

    Thank you for the feedback. 

    I tested the url with Chrome, on Windows 7, 8 and 10, and could replicate the same situation:

    The submit button shows for a few moments and then it just disappears. 

    With Internet Explorer it worked fine.

    The form without being published on the website is working normally. I inspected the website and could not find anything anomalous. Please try publishing your website again using the iFrame method.

    Let us know if the problem persists.

     

     

  • Profile Image

    Answered by bubbbab on February 08, 2016 at 10:27 PM

    Hey Carina! Thanks for that.  Your excellent advice seems to have fixed the issue, as is always the case with your great support group.

    Can you think of a reason that I shouldn't switch all forms across all sites to iFrame to avoid the possibility of this issue?  Is there value in using JS in certain situations?

    Thanks again!

    Steve...

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    JotForm Support

    Answered by mert on February 09, 2016 at 07:36 AM

    Hi Steve,

    On behalf of my colleague, you are most welcome. If we come to your last question, there is no reason to not to use iFrame embed code, it has nothing but positive things. Especially in using JS, it has a critical role to avoid script conflicts, so you can use it without any second thoughts.

     

    If you need any extra assistance, please do let us know.

    Thanks.

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    JotForm Support

    Answered by mert on February 09, 2016 at 07:41 AM

    In addition, while you are embedding your form with iFrame embed code, you don't need to take the whole structure of embed code, the content between <iframe>...</iframe> tags is enough to embed your form.

    Please, check the example iFrame embed code from the below:

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/53341292355958"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

        </iframe>

     

    After this, you can use your iFrame embed code just like the above.

     

    Regards.

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    Answered by bubbbab on February 09, 2016 at 08:13 AM

    Mert, thank you very much for the education!  I appreciate it.

    Steve...

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    JotForm Support

    Answered by mert on February 09, 2016 at 09:03 AM

    Steve, you are most welcome. Please, always feel free to contact us, if you have any further questions.

     

    Have a great day.