Form is not displaying submit button on Microsoft surface

  • Profile Image
    bubbbab
    Asked on February 08, 2016 at 10:23 AM

    Hi Great Jotform Crew!

    I have a client reporting that on their Microsoft Surface Tablets of which they have many, using either IE or Chrome there is no submit button at the bottom.

    I'm wondering if this has been experienced elsewhere to your knowledge.

    The form in question, is: https://form.jotform.com/53328227416959

    URL: http://www.ccfcctoronto.com/membership_application.htm 

    As always, thanks for looking into this, and for the great support you provide!

    Steve...

  • Profile Image
    Carina
    Answered on February 08, 2016 at 11:44 AM

    Thank you for the feedback. 

    I tested the url with Chrome, on Windows 7, 8 and 10, and could replicate the same situation:

    The submit button shows for a few moments and then it just disappears. 

    With Internet Explorer it worked fine.

    The form without being published on the website is working normally. I inspected the website and could not find anything anomalous. Please try publishing your website again using the iFrame method.

    Let us know if the problem persists.

     

     

  • Profile Image
    bubbbab
    Answered on February 08, 2016 at 10:27 PM

    Hey Carina! Thanks for that.  Your excellent advice seems to have fixed the issue, as is always the case with your great support group.

    Can you think of a reason that I shouldn't switch all forms across all sites to iFrame to avoid the possibility of this issue?  Is there value in using JS in certain situations?

    Thanks again!

    Steve...

  • Profile Image
    mert
    Answered on February 09, 2016 at 07:36 AM

    Hi Steve,

    On behalf of my colleague, you are most welcome. If we come to your last question, there is no reason to not to use iFrame embed code, it has nothing but positive things. Especially in using JS, it has a critical role to avoid script conflicts, so you can use it without any second thoughts.

     

    If you need any extra assistance, please do let us know.

    Thanks.

  • Profile Image
    mert
    Answered on February 09, 2016 at 07:41 AM

    In addition, while you are embedding your form with iFrame embed code, you don't need to take the whole structure of embed code, the content between <iframe>...</iframe> tags is enough to embed your form.

    Please, check the example iFrame embed code from the below:

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/53341292355958"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="no">

        </iframe>

     

    After this, you can use your iFrame embed code just like the above.

     

    Regards.

  • Profile Image
    bubbbab
    Answered on February 09, 2016 at 08:13 AM

    Mert, thank you very much for the education!  I appreciate it.

    Steve...

  • Profile Image
    mert
    Answered on February 09, 2016 at 09:03 AM

    Steve, you are most welcome. Please, always feel free to contact us, if you have any further questions.

     

    Have a great day.