What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My autoresponder isn't working.

    Asked by zoehlman on February 08, 2016 at 10:40 AM

    My autoresponder isn't working. I have sent multiple tests - and they work. However, when I go to the actual form and try the live version I don't get an automatic response.

    This is a re-post of a comment on Setting Up an Autoresponder Email

  • Profile Image

    Answered by Carina on February 08, 2016 at 11:54 AM

    Is it the Clean Bottoms form? If not please let us know the form's url so we can perform further tests. 

    I made a test submission and could receive the auto-responder email:

    You will receive the auto-responder in the email that you give inside the form:

    Maybe your email provider is blocking the email, for taking it as spam. Please check your Spam folder. 

    Let us know if the problem persists.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 08, 2016 at 07:06 PM

    Seems like your answer did not reach this thread, please reply using this link: http://www.jotform.com/answers/766919.