My autoresponder isn't working.

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    zoehlman
    Asked on February 08, 2016 at 10:40 AM

    My autoresponder isn't working. I have sent multiple tests - and they work. However, when I go to the actual form and try the live version I don't get an automatic response.



    This is a re-post of a comment on Setting up an Autoresponder Email

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    Carina
    Answered on February 08, 2016 at 11:54 AM

    Is it the Clean Bottoms form? If not please let us know the form's url so we can perform further tests. 

    I made a test submission and could receive the auto-responder email:

    You will receive the auto-responder in the email that you give inside the form:

    Maybe your email provider is blocking the email, for taking it as spam. Please check your Spam folder. 

    Let us know if the problem persists.

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    Kevin_G
    Answered on February 08, 2016 at 07:06 PM

    Seems like your answer did not reach this thread, please reply using this link: http://www.jotform.com/answers/766919.