Background not shown

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    ipbr21054
    Asked on February 08, 2016 at 10:46 AM

    Hi,

    As per title background has been applied to my form but is not shown.

    Please check.

     

    http://form.jotformeu.com/form/51272609383356?partNumber=Suzuki004

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    victor
    Answered on February 08, 2016 at 12:12 PM

    I am sorry, but not full understanding you. I have reviewed your form and noticed that you have placed a HTML TEXT field as a header. Do you wish to expand the blue background to the entire header?

    I noticed that you have placed a sky background in the form. Would you like this to be displayed in your header?

    Please clarify so we may better assist you.

     

  • Profile Image
    ipbr21054
    Answered on February 08, 2016 at 12:18 PM

    Hi,

    NO, Behind the form should be a cloud background but it is not shown.

     

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    david
    Answered on February 08, 2016 at 02:31 PM

    This is the URL the form is using for the background:

    http://s670.photobucket.com/user/ipbr21054/media/REMOTE%20DOCTOR/BACKGROUND.jpg

    Which does not appear to be a valid image URL.  If you happen to have a link to the image you are trying to use as your background, we will be happy to help you get it applied to your form.

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    ipbr21054
    Answered on February 08, 2016 at 02:38 PM

    Hi,

    Its  http://www.theremotedoctor.co.uk/m-images/background.png

    Please tell me where to find and edit it because i did the following.

    EDIT FORM

    DESIGNER

    BACKGROUND IMAGE

    THEN ENTERED LINK THERE

  • Profile Image
    david
    Answered on February 08, 2016 at 04:41 PM

    I believe the background is not showing due to the image not being hosted from an https source.  There is also CSS applied to the form to display a different background in the form.  Here is a clone of the form from https with the extra CSS removed:

    https://form.jotform.com/60386153149962

    And here is the form not from the secure link:

    http://form.jotform.com/60386153149962

    If you use this image instead:

    https://www.jotform.com/images/backgrounds/clouds.jpg

    It should work in both.

    Or you can clone this copy of the form to your own account to use:

    https://form.jotform.com/60386568730968

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

  • Profile Image
    ipbr21054
    Answered on February 09, 2016 at 04:42 AM

    Please show me the steps to where i change the background.

    Ive listed mine above but you didnt mention if i did it in the correct place.

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    victor
    Answered on February 09, 2016 at 09:28 AM

    The only thing you require to modify in your form is the URL of the background images you are using. As my colleague indicated there was a conflict between the page and the image protocols used. David re-uploaded your image using the same protocol of the page (HTTPS)

    In the designer page, you require to replace 

    http://www.theremotedoctor.co.uk/m-images/background.png

    to

    https://www.jotform.com/images/backgrounds/clouds.jpg

    Please let us know if this helps.

  • Profile Image
    ipbr21054
    Answered on February 09, 2016 at 10:05 AM

    Hi,

    Ive got it working now but still confused.

    I went to the web url and looked at the jpg that was missing.

    Ive now replaced it & also where you just advised.
    The problem was the Body but now sorted.

     

    Thanks

  • Profile Image
    victor
    Answered on February 09, 2016 at 11:13 AM

    Glad to hear to got the background you wanted. If you have any other question, please let us know. We will be glad to assist.

  • Profile Image
    ipbr21054
    Answered on February 09, 2016 at 11:15 AM

    Thanks,coupld you pop over and see the other post i made.

    changing link on submit button.

     

    Have a nice day.

  • Profile Image
    Kevin_G
    Answered on February 09, 2016 at 12:35 PM

    I see you have opened a new thread for the issue with the redirection on the thank you page, one of my colleagues has replied to you.

    We will assist you in your concern there.