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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Background not shown

    Asked by ipbr21054 on February 08, 2016 at 10:46 AM

    Hi,

    As per title background has been applied to my form but is not shown.

    Please check.

     

    http://form.jotformeu.com/form/51272609383356?partNumber=Suzuki004

    shown not shown check jotformeu
  • Profile Image

    Answered by victor on February 08, 2016 at 12:12 PM

    I am sorry, but not full understanding you. I have reviewed your form and noticed that you have placed a HTML TEXT field as a header. Do you wish to expand the blue background to the entire header?

    I noticed that you have placed a sky background in the form. Would you like this to be displayed in your header?

    Please clarify so we may better assist you.

     

  • Profile Image

    Answered by ipbr21054 on February 08, 2016 at 12:18 PM

    Hi,

    NO, Behind the form should be a cloud background but it is not shown.

     

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    JotForm Support

    Answered by david on February 08, 2016 at 02:31 PM

    This is the URL the form is using for the background:

    http://s670.photobucket.com/user/ipbr21054/media/REMOTE%20DOCTOR/BACKGROUND.jpg

    Which does not appear to be a valid image URL.  If you happen to have a link to the image you are trying to use as your background, we will be happy to help you get it applied to your form.

  • Profile Image

    Answered by ipbr21054 on February 08, 2016 at 02:38 PM

    Hi,

    Its  http://www.theremotedoctor.co.uk/m-images/background.png

    Please tell me where to find and edit it because i did the following.

    EDIT FORM

    DESIGNER

    BACKGROUND IMAGE

    THEN ENTERED LINK THERE

  • Profile Image
    JotForm Support

    Answered by david on February 08, 2016 at 04:41 PM

    I believe the background is not showing due to the image not being hosted from an https source.  There is also CSS applied to the form to display a different background in the form.  Here is a clone of the form from https with the extra CSS removed:

    https://form.jotform.com/60386153149962

    And here is the form not from the secure link:

    http://form.jotform.com/60386153149962

    If you use this image instead:

    https://www.jotform.com/images/backgrounds/clouds.jpg

    It should work in both.

    Or you can clone this copy of the form to your own account to use:

    https://form.jotform.com/60386568730968

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

  • Profile Image

    Answered by ipbr21054 on February 09, 2016 at 04:42 AM

    Please show me the steps to where i change the background.

    Ive listed mine above but you didnt mention if i did it in the correct place.

  • Profile Image

    Answered by victor on February 09, 2016 at 09:28 AM

    The only thing you require to modify in your form is the URL of the background images you are using. As my colleague indicated there was a conflict between the page and the image protocols used. David re-uploaded your image using the same protocol of the page (HTTPS)

    In the designer page, you require to replace 

    http://www.theremotedoctor.co.uk/m-images/background.png

    to

    https://www.jotform.com/images/backgrounds/clouds.jpg

    Please let us know if this helps.

  • Profile Image

    Answered by ipbr21054 on February 09, 2016 at 10:05 AM

    Hi,

    Ive got it working now but still confused.

    I went to the web url and looked at the jpg that was missing.

    Ive now replaced it & also where you just advised.
    The problem was the Body but now sorted.

     

    Thanks

  • Profile Image

    Answered by victor on February 09, 2016 at 11:13 AM

    Glad to hear to got the background you wanted. If you have any other question, please let us know. We will be glad to assist.

  • Profile Image

    Answered by ipbr21054 on February 09, 2016 at 11:15 AM

    Thanks,coupld you pop over and see the other post i made.

    changing link on submit button.

     

    Have a nice day.

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    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 12:35 PM

    I see you have opened a new thread for the issue with the redirection on the thank you page, one of my colleagues has replied to you.

    We will assist you in your concern there.