What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal form not sending emails

    Asked by Mario57 on February 08, 2016 at 11:46 AM
    oh another  thing, if im could... a strange thing happens, I inserted the paypal payment method, and opens the regular page, pressing the send button, but the form no longer refers to the email with the data, which, however, it does if I delete paypal. incompatibility between formmail and paypal?... sorry 4 my english, i know its terrible
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    JotForm Support

    Answered by Mike on February 08, 2016 at 01:47 PM

    We do not send emails for PayPal Incomplete Payment Submissions. However, you can enable such email notifications, please follow the next guide.

    How to setup Incomplete Payment Notification E-mail

    If you need any further assistance, please let us know.

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    Answered by Mario57 on February 08, 2016 at 02:33 PM

    hi Mike, maybe I explained bad, excuse my English. I created the form and tested, works well, come to me via email the data that has been entered, the problem is when I enter the paypal payment method, the "send" button sends me to the paypal page, and the form data do not come anymore. if i delete paypal from the form, the data arrives again.

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    JotForm Support

    Answered by Welvin on February 08, 2016 at 06:21 PM

    Yes, since the form is integrated to Paypal, you will be redirected to Paypal payment page to complete the payment process. If you won't complete it, that will be logged as incomplete which means that the regular form email won't be sent to you. 

    Please check this guide for more details: http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

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    Answered by Mario57 on February 08, 2016 at 07:37 PM

    oh ty, thats a nice answer... i'll see that

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    JotForm Support

    Answered by BJoanna on February 09, 2016 at 03:25 AM

    On behalf of my colleagues, you are welcome.

    Feel free to contact us if you have any other questions. 

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    Answered by Mario57 on February 09, 2016 at 08:31 AM

    I thank you for your patience, the biggest problem for non-English is to understand and translate well the guides, many times the answer is under the nose, and is not seen. trying to translate with google, it's all a laugh .... :-)