- CherylAsked on February 08, 2016 at 12:01 PM
My form works great -- after pressing the submit button, a thank you message appears, but the user must scroll all the way to the top of the page to see it. Is there code I can add to take the user automatically to the top of the page so they can instantly see the thank you message? Thanks for your help!
This is a re-post of a comment on Setting up the Thank You Page
- JotForm SupportBJoannaAnswered on February 08, 2016 at 02:01 PM
Can you please provide us ID of your form? If you have embedded your form to the website, then please provide us URL of your website so that we can inspect your form there.
You can also try to embed your form with iFrame code to see if that will resolve your issue. Inside of this guide you can find out how to get iFrame code of your form: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
- greatdane00Answered on February 08, 2016 at 03:09 PM
Thank you. My form ID is https://form.jotform.com/60355595065157. I tried to embed the form with the iFrame code (just pasted it at the very top), but that didn't seem to work. Thanks for your help!
- JotForm SupportBJoannaAnswered on February 08, 2016 at 04:36 PM
I have submitted your form and I was not able to replicate mentioned issue. When I submitted your form Thank you message was shown on the top of the page, I did not need to scroll to the top. As you can see on my screenshot there is no scroll button on Thank You page.
So, I assume that this is happening only on your embedded form. Please provide us URL of your website so that we can test your form there.
You can also try to remove script part of code from your iFrame code and leave only iFrame part of the code.
Looking forward t your reply.
- CherylAnswered on February 09, 2016 at 11:53 AM
I hadn't actually published my site yet and was just experiencing the issue in "preview" mode on my site builder. Now that I have actually published the site, the issue is gone (yay!).However, I am now having a different issue... at the bottom of the form I added a requirement that the user enter the word shown in the box provided, but the word is not showing up... I'm just getting an hour glass. The URL is http://www.greatdaneinventory.com/employment.html.
Thanks so much for your help! Your support is amazing and I'd love to give you a great review if you direct me to the best place to do that...?
- JotForm SupportBJoannaAnswered on February 09, 2016 at 01:12 PM
You're welcome. We are glad to hear that your issue is resolved. Also thank you for your kind words.
Considering that your other issue is not related to subject of this thread I have moved it to separate thread and we will provide you an answer there shortly.