- HStidwillAsked on February 16, 2012 at 03:07 PM
Independent of the suspension issue, I had cancelled my subscription in late December, 2011 followed by an email confirmation from Plimus support. I was then surprised to receive an email request from an individual after the fact. I just received the Jotform suspension email because "you have a Jotform account." No, I did, but no longer. Thus far I see no record of a billing. There is a communication problem somewhere.
This is a re-post of a comment on JotForm.com Suspended
- JotForm FounderaytekinAnswered on February 16, 2012 at 03:26 PM
Sorry, it must be from too many hours working, but I am not clear on your question. How can we help you?
- fxrAnswered on February 16, 2012 at 03:32 PM
Even if you have canceled your paid subscription, your account would only have been downgraded to 'Free' , hence your receipt of the email notification about this issue.