What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Spam robots have depleted our budget

    Asked by diepixelschieber on February 08, 2016 at 01:37 PM

    Hallo,

    Unfortunately we had no captcha in form and in a few hours, our volume has been used up.

    Have we a chance to reset the counter?
    Now we have recaptcha integrated. The simple variant has also not protected.

     

    protected counter integrated and
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    JotForm Support

    Answered by Kevin_G on February 08, 2016 at 04:05 PM

    Yes, you can simply delete your submissions, your counter should reset and you should not have any problem.

    Go to the submissions page and then delete all those submissions that you do not want to have.

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    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 03:23 PM

    I wan to apologize for providing wrong information.

    I just have confirmed that the counter will not reset if you delete the submissions, the counter still will be the same, if you often reach the limit then you should upgrade your account.