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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't get a field to populate

    Asked by ccnewsletters on February 08, 2016 at 01:59 PM

    Hi there,


    Can you take a look at this form - https://www.jotform.com//?formID=50493869347166


    I can't seem to get one field to populate, "Cost to Print $" .  It is set up very similarly to the fields "Cost to Mail $" and "Cost to Ship $" but is not working. 


    Can you please see what I am doing wrong.




    Please respond to Lbtallman1@gmail.com or copy me in please on a response.


  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 08, 2016 at 04:59 PM

    I would suggest you to use this app: http://prepopulate.jotform.io/.

    You will get the exact field to be populated, and you should not have any issue.

    Do let us know if it helps.


  • Profile Image

    Answered by ccnewsletters on February 08, 2016 at 06:21 PM

    Thanks for getting back to me but you obviously did not look at my form at all.

    My issue has nothing to do with pre populating with contact info.

    I am trying to get a value to appear in a field from a previous field and it is not populating.

    Maybe if you look at the actual form you can give a me a more accurate solution.


    I may have figured it out anyway.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 08, 2016 at 07:34 PM

    Please accept my apologies, I misunderstood the issue.

    Now I have checked your form and I can see that the field is being filled properly, it takes the value from the "Printing Subtotal $" field, I have also checked it and you are using the Form Calculation widget.

    Also I noticed that you have this on your widget:

    It will work only with the field, without the "0+", if the value filled is not the correct, perhaps the issue is with the "Printing Subtotal $" field. Could you please confirm if the issue is still there?

    Seems like you were able to fix it, when I checked your form the first time I noticed that was filling the field.

    If it's not calculation properly the value, please share us the formula that calculates the value, we will be glad to take a look on it.


  • Profile Image

    Answered by ccnewsletters on February 09, 2016 at 12:07 PM

    Thank you.  Yes that helped and I found where my errors were.  Appreciate the help.

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    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 01:19 PM

    Great to know that.

    If you need more help, do not hesitate to contact us, we will be glad to assist you.