Submission issues and the bounce list

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    Asked on February 08, 2016 at 02:41 PM

    I recently had a problem where I wasn't receiving submissions via email notification. After some research I believe this was the result of my email address being placed on the bounce list.

    Based on the answers I received (that I should check for submissions on Jotform's site) to be sure I haven't been placed on the bounce list, I make the following comment...

    Perhaps the Jotform people providing help don't realize how important the reliability of receiving submissions is, but I'm guessing that most people use Jotform to help run their businesses. Like most businesses, it's critical to success to use things which are dependable.

    I hope this isn't viewed as looking a gift horse in the mouth but I've been trusting Jotform to ensure I get my submissions. Having to perform double-checks myself kinda defeats the purpose of using Jotform.

    If putting people on a bounce list is sometimes a necessity on Jotform's part, I don't think it's unreasonable to expect Jotform to make an effort to contact people and let them know when this happens.

    Some of us don't get daily, weekly or even monthly submissions so there is nothing to alert us when we're placed on the bounce list.

    I very much like Jotform and appreciate what they offer but, in the interests of my business, I can't afford to have things falling through the cracks.

    My reputation is at risk whenever any element of my business fails.

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    Answered on February 08, 2016 at 06:29 PM

    The problem with notifying an address that has been bouncing emails is that it is likely to bounce the bounce list notification as well.  That is to say, if the address is rejecting our emails, sending and email to tell them they are rejecting emails likely will only increase the number of bounced emails. 

    Whitelisting our domains and IP's with your email provider is the best way to ensure that the emails are not bounced to begin with:


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    Answered on February 08, 2016 at 09:46 PM
    The point I was trying to make is there SHOULD be some way of notifying
    people when there is a problem.
    For instance;
    Gathering an alternate email address or a phone number when people sign
    up with Jotform.
    Something that gives you a means of notifying people when they have
    issues that could cause serious problems; like not receiving submissions.
    Giving people suggestions like checking to see if they're on the bounce
    list, when they have no reason to suspect that that is the issue (if
    they've been receiving submissions fine up to that point), is kind of
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    Answered on February 09, 2016 at 06:31 AM

    Hello billj,

    I have understood your concern. Thank you for your suggestion and I am forwarding it to our back end team. 

    Please be noted that sending a feature request does not ensure that it will be implemented. It actually depends upon the feasibility and priority of our back end team. We will get back to you as soon as we have any update from them.

    Thank you!