What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please HELP! We paid for a full year and Jot form is going to disable our ACTIVE acct.

    Asked by mretreat on February 08, 2016 at 03:16 PM

    We paid for a full year on Bronze.  Please do NOT disable our ACTIVE Account.....Please contact us.

     

    Mary and Cheryl

  • Profile Image
    JotForm Support

    Answered by Welvin on February 08, 2016 at 07:40 PM

    I think this is already resolved per your other threads. 

  • Profile Image

    Answered by mretreat on February 08, 2016 at 07:46 PM
    Yes, sorry! We were a little afraid!
    Mary
    ...
  • Profile Image

    Answered by vytocorwebsolutions on February 08, 2016 at 07:46 PM

    My company continues to have the same issue. We pay for services, and we reach our quota in less than a week. Jotform is counting old submissions.

    We paid, and our account still said free. We paid for a month of premium service, and we have not received a response yet. Can you please provide solutions?

  • Profile Image

    Answered by mretreat on February 08, 2016 at 07:56 PM

    Jot Form resolved this issue very quickly. It turned out to be from a mistake we made when paying for  a new subscription. Thanks, Jot Form!