Please HELP! We paid for a full year and Jot form is going to disable our ACTIVE acct.

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    mretreat
    Asked on February 08, 2016 at 03:16 PM

    We paid for a full year on Bronze.  Please do NOT disable our ACTIVE Account.....Please contact us.

     

    Mary and Cheryl

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    Welvin
    Answered on February 08, 2016 at 07:40 PM

    I think this is already resolved per your other threads. 

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    mretreat
    Answered on February 08, 2016 at 07:46 PM
    Yes, sorry! We were a little afraid!
    Mary
    ...
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    vytocorwebsolutions
    Answered on February 08, 2016 at 07:46 PM

    My company continues to have the same issue. We pay for services, and we reach our quota in less than a week. Jotform is counting old submissions.

    We paid, and our account still said free. We paid for a month of premium service, and we have not received a response yet. Can you please provide solutions?

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    mretreat
    Answered on February 08, 2016 at 07:56 PM

    Jot Form resolved this issue very quickly. It turned out to be from a mistake we made when paying for  a new subscription. Thanks, Jot Form!