What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    iContact Integration: There is no option to select client folders during integration process

    Asked by kellylam on February 08, 2016 at 03:16 PM
    Has this feature been removed? I cannot select any sub-accounts. Please help.
    iContact folders list integration client folders integration process
  • Profile Image
    JotForm Support

    Answered by Mike_G on February 08, 2016 at 04:45 PM

    To my understanding, you have multiple client folders(list) in your iContact account and you are not able to select other folders when you try to integrate it with your form, is that correct?

    As far as I know, if you're trying to create separate folders for different companies, for example, and each having different forms, you need to create a List on your iContact account.

    Then, when you integrate your form, you can select a list from the drop-down.

    If this is not what you're referring to, kindly give us more details of your issue and we will be glad to help you further. You can also include a screenshot of your issue here in this thread.

    We will wait for your response. Thank you.

  • Profile Image

    Answered by kellylam on February 08, 2016 at 04:55 PM

    Mike,

    I have an Agency Account with Icontact, which means I manage multiple clients under one Icontact account. It's similar to an advertising agency.

    I have multiple lists for each account folder.

    What I'm trying to do is have Jotform A integrate with Sample Company K lists, or Sample Company J lists.

    Instead, when I integrate, it only gives me Sample Company A lists.

    I was able to integrate with different Sample Company Lists in the past. If you look into some of my past forms, they do just that.

    Not sure if something has changed, but I can't select the account folder anymore.

     

    Kelly

  • Profile Image

    Answered by kellylam on February 08, 2016 at 05:35 PM

    It's the same question from the previous thread. Looks like selecting the subfolders are no longer available anymore on integration.

     

    I was happy to see you added iContact integration, but there doesn't appear to be any way of selecting a specific Client Folder. I manage multiple company email signup forms, and I need the option to select which company to add the emails to - right now it only gives me one client folder's lists.

  • Profile Image
    JotForm Support

    Answered by Mike_G on February 08, 2016 at 07:12 PM

    Are you not able to see all list or select a list from your other account(client) folders during integration? From what I know, if you select a list that's located in a specific account folder, newly added contacts will go that folder because it holds the list that was selected during integration.

    Let's say, List B is under Client Folder B, selecting List B during integration, would make added contacts stored or passed to Client Folder B under List B.

    Can you take a screenshot on what's showing on your "Choose A List" dropdown during integration, and post it here?

    We will wait for your response. Thank you.

  • Profile Image

    Answered by kellylam on February 09, 2016 at 12:39 PM

    I cannot select a list from my other account (client) folders during integration. Only two show up and I have over 30 lists. Feel free to call me. We can get more done over a two minute conversation than a long string of emails.

     

     

  • Profile Image

    Answered by victor on February 09, 2016 at 02:20 PM

    Can you please indicate the form in question? I have just reviewed the form 53555122153953 and did not notice any integration. I am assuming that this is either not the form or you have remove the iContact integration.

  • Profile Image

    Answered by kellylam on February 09, 2016 at 02:55 PM

    53555122153953 is the correct form. I did not integrate because the integration is not correct. If someone would call and have a 2 minute conversation instead of this back and forth, we could move towards a solution. Thank you!

    Sincerely,

     

    Long time paying customer

  • Profile Image

    Answered by victor on February 09, 2016 at 05:08 PM

    Unfortunately, we do not have phone support.

    In our iContact account, I have created 5 list . When integrating I was able to view them properly.

    Can you please verify if you are integrating to the proper account and the list have been created correctly.

  • Profile Image

    Answered by kellylam on February 09, 2016 at 05:24 PM

    Yes. It is correct. I only have one account--an agency account. I see your screen shot has no option to select sub-account folders. You have a basic Icontact account, so the lists all show up in one folder. Again... I have an Agency Account with Icontact which has subfolders.

    This is very different than the basic Icontact account that you can see your lists. I have subfolders. Please see the first post in this thread.

    Your new integration page doesn't allow for subfolder selection. Your previous integration page did.

    Do you have any other support for paying customers besides a two to three to ten hour response? Chat? Text? Email? Facetime? Gotomeeting? Something where I can get real-time help?

  • Profile Image
    JotForm Support

    Answered by Mike_G on February 10, 2016 at 01:38 AM

    Again, we would like to apologize for any inconvenience this is causing you. Aside from contacting us here in the forums, you can also send us an email at support@jotform.com.

    I just found out that iContact Agency account only has the capability to have multiple client folders. And now it is clear that what you would like to happen is have a way to select client folders during iContact integration process

    I'm going to forward this concern to our developers so they can take a look at it. However, I'm sorry if I cannot provide you any ETA to when will this be fixed but, please be assured that this will be worked on and you will be notified if there are any updates via this thread.

  • Profile Image

    Answered by kellylam on February 10, 2016 at 05:32 PM

    Mike G, this feature was working perfectly fine before your new integration page.

  • Profile Image

    Answered by victor on February 10, 2016 at 09:50 PM

    My colleague already created a ticket for our back end team. They are currently reviewing the issue and will get back to you as soon as we have any update.

  • Profile Image

    Answered by kellylam on February 12, 2016 at 09:35 AM

    Any progress? Is it possible to revert back to the old integration page?

  • Profile Image
    JotForm Developer

    Answered by deniz on February 12, 2016 at 11:09 AM

    This issue is fixed now.

    Thank you for your patience.

  • Profile Image

    Answered by kellylam on February 12, 2016 at 11:33 AM

    HURRAY!!!!!!!!! YES. THANK YOU! THANK YOU! THANK YOU!

  • Profile Image

    Answered by victor on February 12, 2016 at 01:27 PM

    On behalf of Deniz and the entire jotform team, you are welcome. If you have any other question, please do not hesitate contacting us.