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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email Notification

    Asked by RoDerek Travis on February 08, 2016 at 03:49 PM
    Also when a person fills out an application and hits the send button,  it doesn't come to my email anymore. .......can you send me a code for the right application and enable it so that it goes to my email
  • Profile Image
    JotForm Support

    Answered by BJoanna on February 08, 2016 at 04:00 PM

    I have checked email address you used to post this thread and I found some failed submission. Your email address is on bounce list. Our system gave following result:

    info@stillstandingtrans.com is IN the bounce list 

    Reason(s) : smtp;550  sender rejected

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.

    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by RoDerek Travis on February 08, 2016 at 04:46 PM


    Okay thank you so much.......and the other problem is the fact that I own a trucking company and the application is set up for a beauty salon....how do we fix that.......the website is www.stillstandingtrans.com 

    Still Standing Transportation, Inc."....and JESUS is the reason"P.O. Box 451Canton, MS 39046
    601-397-2500www.stillstandingtrans.com
    Sent from my Verizon Wireless 4G LTE smartphone
    ...
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    JotForm Support

    Answered by Chriistian on February 09, 2016 at 12:02 AM

    I can see that your initial concern on this thread has been resolved. I can also see that your second question is similar to another post from you which my colleague has answered here. Still if you need further assistance, I have decided to move your concern to another thread so we can assist you better. Here's the link to that thread. http://www.jotform.com/answers/767674