What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Canceling the subscription

    Asked by sheldonkoch on February 08, 2016 at 04:34 PM

    I want to cancel before I auto renew

    auto renew
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    JotForm Support

    Answered by Chriistian on February 08, 2016 at 11:21 PM

    To cancel your subscription, go to Account > Billing

    Then click the downgrade button below the free column.

    After that, simply click Cancel Subscription and confirm cancellation.

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    JotForm Support

    Answered by Kiran on February 08, 2016 at 11:51 PM

    As per your request, we have cancelled the subscription on your account sheldonkoch. The account shall be holding Premium subscription until the end of the current subscription period and shall be downgraded to Free by 29 Feb 2016. 

    Please let us know if we can be of any further help. Thank you!