What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is saying that I have been downgraded but I have a bi yearly paid subscription

    Asked by k2mktg on February 08, 2016 at 06:00 PM

    I paid for a bi yearly account in December 2015 and I received a notice saying that my account has been downgraded.  I have my paypal receipt.  Please fix this as soon as possible or I will be out of space!

    my account downgraded yearly and paypal receipt
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    JotForm Support

    Answered by Charlie on February 09, 2016 at 01:14 AM

    It seems like this is a duplicate thread. Please refer to this link instead: http://www.jotform.com/answers/767444. I have responded to that one. Thank you for your understanding.