What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Option to select quantity is available on desktop but not mobile

    Asked by stuffmartusa on February 08, 2016 at 06:40 PM

    Now, the only problem I have now, back to the mobile thing, is that when the user gets to the part where they are selecting the market that they want, it gives them the option of selecting a quantity on the pc version, but not on the mobile version.

    Thank you for your help. Your form creator is the best I've seen so far and when I get the money, I will be upgrading!
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    JotForm Support

    Answered by david on February 08, 2016 at 06:49 PM

    I checked your form on mobile and the quantity options were being shown:

    May I ask, on what type of device are these options not showing?

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    Answered by stuffmartusa on February 08, 2016 at 07:46 PM
    I have an android and a client filled it out and said the same thing. I don't know what she was working on. I tried it using Chrome and Firefox. I wanted to check it out after she said that.

    Thank you!

    ...
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    JotForm Support

    Answered by beril on February 09, 2016 at 04:17 AM

    I've tested your form which is http://www.jotform.us/form/60347815773159 on my IPhone 5s. I am able to reproduced same issue that you are having.

    I see that you shrink your payment tool. If you expand your payment tool as you see below it will work properly.

     

    Here is how it works:

     

     

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    Answered by stuffmartusa on February 09, 2016 at 10:46 AM
    yes, this fixed it perfectly! I am glad I asked for help! You have been very helpful! Thank you!

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    JotForm Support

    Answered by beril on February 09, 2016 at 11:38 AM

    That's great. We are glad to hear that the issue has been resolved for you.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by stuffmartusa on February 09, 2016 at 12:46 PM
    you have been great! Thank you!

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