- nazariorubenAsked on February 08, 2016 at 07:40 PM
Hello, I have two emails set up with jotform, one is through my email address "email@example.com" and the other is "firstname.lastname@example.org" I get the emails to nazarioruben but not nisfirm, any ideas? the site isnt published yet but I'm getting emails and nisfirm isn't
- JotForm SupportBJoannaAnswered on February 09, 2016 at 03:35 AM
I have checked email address to which you are not receiving your Email Notifications and that email address is on bounce list. Our system gave following result:
email@example.com is IN the bounce list
Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html
I have now removed them from our bounce list.
Considering that Amazon rejected your emails sent to your email address I have remove it form Amazon Suppression List as well.
You can follow this guide on how to check and remove the email from bounce list.
Also you can Whitelist JotMails IP Addresses.
Please test your form and check if you are receiving submissions now.