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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why am i not receiving email notification?

    Asked by nazarioruben on February 08, 2016 at 07:40 PM

    Hello, I have two emails set up with jotform, one is through my email address "nazarioruben@yahoo.com" and the other is "info@nisfirm.com" I get the emails to nazarioruben but not nisfirm, any ideas? the site isnt published yet but I'm getting emails and nisfirm isn't 

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    JotForm Support

    Answered by BJoanna on February 09, 2016 at 03:35 AM

    I have checked email address to which you are not receiving your Email Notifications and that email address is on bounce list. Our system gave following result:

    info@nisfirm.com is IN the bounce list 

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    I have now removed them from our bounce list.

    Considering that  Amazon rejected your emails sent to your email address I have remove it form Amazon Suppression List as well.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Also you can Whitelist JotMails IP Addresses.


    Please test your form and check if you are receiving submissions now.