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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded My Account but Forms Still Don't Show

    Asked by vytocorwebsolutions on February 09, 2016 at 01:48 AM

    Hello,

    I have upgraded to the bronze plan, and my forms aren't showing on any of my websites. I have attached a link to one of the websites.

    Page URL:
    http://jandjmobiledetailing.com/appointments/

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    Answered by victor on February 09, 2016 at 09:45 AM

    Hello,

    I have just reviewed your account and you are currently in a BRONZE plan. I also reviewed your site and the appointment and contact form are not siplaying correctly.

    Instead of using the JavaScript code to embed your form, can you please re-embed using the iFrame code.

    Please let us know if this helps.

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    Answered by vytocorwebsolutions on February 09, 2016 at 10:53 AM

    Will I have to do this for every single website? I have over 100 websites that are using forms created with Jotform. I cannot even access every single site. Is there something that can be done on your end?

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    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 01:06 PM

    I checked your website as well and the form is there, I do not know if you have re-embedded it.

    Your forms should be there, since I have checked all of yours and they are working as expected, you should only re-embed your forms is they are not displaying in your website.

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    Answered by vytocorwebsolutions on February 09, 2016 at 01:35 PM

    The forms are showing because I have re-embeded them on that one particular site. Please check these links below. My company's personal site forms aren't showing:

    http://vytocorwebsolutions.com/contact.html

    http://vytocorwebsolutions.com/ExtraPages/paymentcenter.html

     

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    Answered by victor on February 09, 2016 at 02:49 PM

    Thank you for the update. Can you please indicate if you modified or updated your sites, as this could have created a conflict with the JavaScript code of the form.

    We always try to recommend using iFrame code to embed as this will eliminate any conflict form might have with the site.

    Unfortunately, there is not much we can do from our end. You would need to manually update all your site and use the iFrame code in each.

    I am sorry for this inconvenience.