What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form does not show up

    Asked by dyln on February 09, 2016 at 06:15 AM

    The form only shows up after refreshing or going to the page for a 2nd visit. It does not show up on the 1st visit—almost every time.

    How can I fix this?

    Page URL:
    http://www.dyln.co/pages/contact-us

    refreshing OR after shows
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 11:19 AM

    I checked your website and the form does not load sometimes. The form uses a script to calculate the height, seems like this script is failing sometimes, it could be due to a conflict with some scripts in your website or something else. I would suggest you to use the iFrame method instead, you wil avoid this conflict and if you want, you can also set the height by default, take a look on this guide to get the iFrame code: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Do let us know if it works.