- shanerjgAsked on February 09, 2016 at 11:00 AM
We are no longer receiving email from Jot Form? I even deleted the old Email Notification and created a new one and it does not seem to work? Jot Form is getting it but it is not forwarding to the Recipient...
- JotForm SupportKevin_GAnswered on February 09, 2016 at 12:32 PM
The email address you are using to receive the email notifications is in our bounce list, the reason is due to spam, I have removed it now and you should be able to receive your emails.
Follow this guide to prevent your email address to be on the bounce list again: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
If you do not receive the emails again, you can check your email address in our bounce list and remove it by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.