What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Email receipient not receiving email?Asked by shanerjg on February 09, 2016 at 11:00 AM
We are no longer receiving email from Jot Form? I even deleted the old Email Notification and created a new one and it does not seem to work? Jot Form is getting it but it is not forwarding to the Recipient...
The email address you are using to receive the email notifications is in our bounce list, the reason is due to spam, I have removed it now and you should be able to receive your emails.
Follow this guide to prevent your email address to be on the bounce list again: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
If you do not receive the emails again, you can check your email address in our bounce list and remove it by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.