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    Email receipient not receiving email?

    Asked by shanerjg on February 09, 2016 at 11:00 AM

    We are no longer receiving email from Jot Form?    I even deleted the old Email Notification and created a new one and  it does not seem to work?  Jot Form is getting it but it is not forwarding to the Recipient...





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    JotForm Support

    Answered by Kevin_G on February 09, 2016 at 12:32 PM

    The email address you are using to receive the email notifications is in our bounce list, the reason is due to spam, I have removed it now and you should be able to receive your emails.

    Follow this guide to prevent your email address to be on the bounce list again: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If you do not receive the emails again, you can check your email address in our bounce list and remove it by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.