What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is showing the old version of the form instead of our most recent edits

    Asked by jbellclemson on February 09, 2016 at 12:37 PM

    Im having major issues with this platform:


    1-Form is not saving. i spent over a30 minutes tweaking a form and i saved along the way in addition to noticing it autosaved. ONly to come back and see that the form did not take any of the saved changes to a form that was cloned. It reverted back to the original.


    2-GETRESPONSE: It no longer works. I have clients on this system. Would have been great to know this integration no longer works.


    i pay monthly this and am now considering canceling. Are these issues known system wide with a solution in place, or what?


    Thank you. I can't stand to waste tiem and be in the dark on issues we should be aware of.

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    Answered by Ben on February 09, 2016 at 02:07 PM

    Since we can assist with only one issue per thread, I have moved your post about the issue with Get Response to a new thread here: http://www.jotform.com/answers/768270 where we will be replying to the same shortly.

    What you have described should not happen, and you should always find the latest version of the form every time you access the same.

    However, based on what you have mentioned, the form revisions should hold your forms as they were saved, so you will be able to get to the same by following these steps: How to View Form Revision History

    Once you find the revision of your form that you would like to use / which should be the most up to date, you can simply revert to it and continue working on the same.