What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't my Jotform account allow me to update my billing information?

    Asked by pittsgb on February 09, 2016 at 12:40 PM

    I tried to upgrade my subscription but whenever I press upgrade, it says card declined and gives me a chance to click to update my billing information. When I click on that, it just says my card was declined again. How can I reset my billing information?



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    Answered by victor on February 09, 2016 at 02:27 PM

    You can update your CC information from your account->billing page. At the bottom you will see the the billing method. On the right is the EDIT link.


    Just clock on the link and follow the instruction to update your CC information. You may also view our users guide for more information.How to update my subscription's payment method