Why won't my Jotform account allow me to update my billing information?

  • pittsgb
    Asked on February 9, 2016 at 12:40 PM

    I tried to upgrade my subscription but whenever I press upgrade, it says card declined and gives me a chance to click to update my billing information. When I click on that, it just says my card was declined again. How can I reset my billing information?

     

    Thanks.

  • victor
    Replied on February 9, 2016 at 2:27 PM

    You can update your CC information from your account->billing page. At the bottom you will see the the billing method. On the right is the EDIT link.

    Why wont my Jotform account allow me to update my billing information? Image 1 Screenshot 20

     

    Just clock on the link and follow the instruction to update your CC information. You may also view our users guide for more information.How to update my subscription's payment method