What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Over Quota Error

    Asked by Gregg  on February 09, 2016 at 12:58 PM

    Can you help me find out why our form is currently getting this "Form as exceeded its allocated quota" error?

     

    Also, our IT Director Troy Kyle is no longer working here and I have taken his place. My name is Gregg Curtin and my email is gcurtin@pecutx.org, Phone 5123704188. Is there a pending payment needed to continue service? Can you forward me any additional invoices or billing information?

     

    Thank you,

    Gregg Curtin

    Page URL:
    https://secure.jotform.us/pecutx/payments

    Screenshot
    form over quota quota error name billing information pending find
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    JotForm Support

    Answered by BJoanna on February 09, 2016 at 03:05 PM

    Form you provided is created on account pecutx. That account is free account type. As free user you have a limit of 100 submissions per month and currently you have 157 submission. Because of that your forms are disabled. 

    For free accounts, submission counter is reset on first day of each month.

    If you want to have more submissions you can upgrade you account. More about different type of accounts you can find on our Pricing page.

    Considering that you mentioned that owner of that account no longer works with you and if you do not have access to this account, I would suggest you to contact Troy and ask him to provide you password of that account. Than if you want you can change email address of that account and password. 

    Hope this will help. Let us know if you need further assistance.